HP Laserjet Pro MFP M28W, HP LaserJet Pro MFP M28-M31 - Interpret control-panel light patterns

HP Laserjet Pro MFP M28W, HP LaserJet Pro MFP M28-M31 - Interpret control-panel light patterns

Interpret control-panel light patterns

If the printer requires user confirmation, the LED control panel alternates between Go and a two-digit status code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code. Use the table below to determine any issues with the printer.
Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Control-panel light patterns
Light status
Error code
State of the printer
Action
The Attention light is blinking.
NOTE:
The Supplies LED might or might not be on in this state depending on the supply status.
Go/01
The printer is in manual-feed mode.
Load the correct paper type and size into the input tray. Press the Start Copy  button to continue.
Go/02
The printer is processing a manual duplex job.
Load the pages into the input tray to print the second sides. Press the Start Copy  button to continue.
Go/03
The paper type or size of the print job is different than the tray settings.
Load the correct paper type and size into the input tray, or press the Start Copy  button to continue with the paper currently loaded.
Go/04
The printer has received a request to register this printer with Google Cloud Print.
Press the Start Copy  button to acknowledge this request.
Go/05
The printer has received a request to connect to this printer using Wi-Fi Direct.
Enter the PIN on the printed report on your mobile device.
Go/06
The printer has received a request to connect to this printer using Wi-Fi Direct.
Press the Start Copy  button to connect.
Go/P2
An ID Copy job has been started.
Turn over the identification card and press the ID Copy button to continue.
Er/01
The input tray is empty.
Load the tray.
Er/02
A door is open.
Verify that the top cover is fully closed.
Er/03
The printer failed to pick a sheet of paper to print.
Press Start Copy  to continue.
Er/04
Paper is jammed in the input tray.
Clear the jam.
Er/05
Paper is jammed in the toner cartridge area.
Clear the jam.
Er/06
Paper is jammed in the output bin area.
Clear the jam.
Er/25
The loaded paper is not the size needed for the print job.
Replace the paper, or press Start Copy  to continue with the size currently loaded.
Er/26
The printer has experienced a general engine error.
Press Start Copy  to continue.
If the error repeats, turn off the printer. Wait 30 seconds, and then turn on the printer.
Er/81
Incorrect firmware has been loaded.
Press Start Copy  to continue. Load the correct firmware.
The Attention light is blinking and the Ready light is on.
Er/08
The supply has reached very low status and is configured to stop.
The cartridge needs to be replaced, or the cartridge setting needs to be changed to Continue in the EWS. If the supply is configured to Continue, then the Supply light will be on but no error code will display.
The Attention and Supply lights are blinking, and the Ready light is on.
Er/07
The supply is missing or incorrectly installed.
Install or reinstall the supply.
Er/11
There is an issue with the cartridge.
Make sure the shipping material has been removed from the cartridge, and that the cartridge is compatible and not damaged.
Er/14
The toner cartridge has been protected and is not allowed to be used in this printer.
Replace the cartridge.
Er/17
An unauthorized toner cartridge is installed.
Replace the cartridge.
The Attention light is blinking, and Ready and Supply lights are on.
Er/08
The supply has reached very low status and is configured to stop.
The cartridge needs to be replaced, or the cartridge setting needs to be changed to Continue in the EWS. If the supply is configured to Continue, then the Supply light will be on but no error code will display.
Attention and Ready lights are on.
NOTE:
The Supplies LED might or might not be on in this state depending on the supply status.
Er/30
There is an issue with the flatbed scanner.
Turn off the device and then turn it on. If the problem persists, contact HP support.
Er/50
Er/51
Er/52
Er/54
Er/55
Er/58
Er/59
There is an issue with the print engine.
Turn off the device and then turn it on. If the problem persists, contact HP support.
Er/66
There is a problem with the wireless hardware.
Turn off the device and then turn it on. If the problem persists, contact HP support.
Attention light is off and Ready light is on.
NOTE:
The Supplies LED might or might not be on in this state depending on the supply status.
The printer is in Ready mode. The LCD display will show the current value for the number of copies.
Attention light is off and Ready light is on but dim.
NOTE:
The Supplies LED might or might not be on in this state depending on the supply status.
The printer is in Sleep mode.
Attention light if off and Ready light is blinking.
The printer is currently processing a job. For print and scan jobs, the LCD display will show the current value for the number of copies. For copy jobs, the LCD display will show the copy number being processed. For ID copy jobs, the LCD display will show “P1” while scanning the front of the identification card, and show “P2” while scanning the back of the identification card.
The Attention and Ready lights are blinking.
The printer is initializing, cleaning, or cooling down.

https://support.hp.com/

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